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About us FAQ Support News Forum Profile

General questions

What do I get when I purchase a model?

Every order comes with all the physical parts needed to build your model, carefully sorted and packed. You don't need to hunt down bricks anywhere else. You also get permanent digital access to our premium step-by-step instructions directly through your account on our website.

Are these official LEGO® sets?

The files are provided in a standard .zip format. You can extract them using built-in tools on Windows/Mac. PDF files can be opened with any PDF viewer.

What happens if a piece is missing from my set?

The files are provided in a standard .zip format. You can extract them using built-in tools on Windows/Mac. PDF files can be opened with any PDF viewer.

Where do you ship from?

The files are provided in a standard .zip format. You can extract them using built-in tools on Windows/Mac. PDF files can be opened with any PDF viewer.

Can I return my order and get a refund?

Yes, we offer a 14-day right of withdrawal for physical building sets. You can inspect the items, but please handle them carefully to avoid diminishing their value. If you choose to return a set, you are responsible for the return shipping costs (unless the item arrived damaged or defective). Once we receive and process your return, we will refund your order, including the standard initial delivery costs. Please note that upon returning the physical set, your access to the linked digital instructions will be automatically revoked. Additionally, under EU and Estonian law, all physical goods are covered by a 2-year legal guarantee for any lack of conformity present at the time of delivery. A note on Digital Content: If you purchase standalone digital content (like designs from third-party authors), it is generally non-refundable once access has been granted, as you are providing express consent to receive immediate access. However, if the digital content is defective or does not conform to its description, please submit a detailed report to our support team. We will fix the issue as soon as possible or issue a refund if it cannot be corrected.

Digital instructions

How do I access the instructions?

We do not use paper books or downloadable PDF files. Once you purchase a set, the instructions are automatically unlocked in your Brick Empire account. You can view them 24/7 directly through our custom digital viewer on any device with a web browser. This keeps your manuals safe from being lost or damaged, ensures they are always up to date, and helps us protect our designers' hard work from digital piracy.

Partnerships

I am a MOC designer. Can I join the platform?

We are always on the lookout for fresh talent. If you design highly detailed, historically accurate military models and want to partner with a platform that respects and protects creators, we’d love to hear from you. Send us your portfolio, and we will personally review your work.