Terms of Service & Refund Policy – Brick Empire (BrickWorld OÜ)

Last update: 26.05.2026

0. About this Document

0.1 These Terms of Service, together with the Refund Policy and any other documents referenced herein, constitute the entire agreement between the user and the platform regarding the use of the marketplace and purchase of products.

0.2 By using the platform or completing a purchase, the user acknowledges that they have read, understood, and agreed to be bound by this document.

0.3 These Terms constitute the entire agreement between the user and the platform regarding the use of the services.

0.4 Any previous versions of the Terms of Service or Refund Policy are superseded by this document.

0.5 The platform reserves the right to update this document at any time. Updated versions take effect upon posting, and users are encouraged to review the Terms regularly.

0.6 If any provision of this document is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

1. Introduction

Brick Empire, operated by BrickWorld OÜ (Reg. code: 17052053, Address: Harju maakond, Tallinn, Haabersti linnaosa, Õismäe tee 66-41, 13512, Estonia; E-mail: info@brickempire.eu, Phone: [phonenumber]), is a marketplace for MOC building sets and DIY instructions. By completing a purchase, you agree to these Terms of Service and Refund Policy.

Before purchasing, you must check the following boxes:

General Agreement

☐ I have read and agree to the full Terms of Service & Refund Policy.

Access to Digital Content / PDF Instruction

For digital-only purchases:

☐ I request immediate access to the digital content and understand that, once granted, I lose my 14-day right of withdrawal under applicable consumer protection law. For physical construction set + PDF instruction purchases:

☐ I acknowledge that the physical set includes linked digital instructions. If I exercise my 14-day right of withdrawal for the physical set, access to the digital content will be automatically revoked upon return.

2. Types of Products

2.1 Physical MOC Building Set with Online Instructions

2.1.1 Includes a physical MOC Building Set and online access to a PDF instruction.

2.1.2 PDF access is linked to ownership; if the building set is returned and refunded, access to the PDF will be revoked automatically.

2.1.3 Refunds under the 14-day EU consumer right apply only to the physical building set. Access to the digital content will be automatically revoked upon return.

2.1.4 PDF instructions are provided for personal, non-commercial use only.

2.2 Digital Content from Third-Party Authors

2.2.1 Includes online PDF instructions (view-only, cannot be downloaded) and downloadable XML files.

2.2.2 XML files are provided for personal, non-commercial use only. Redistribution, resale, or sharing is prohibited.

2.2.3 Refunds for digital content are granted only for verified non-conformities or defects.

2.2.4 Digital content may include technical protection measures designed to prevent unauthorized copying or distribution.

3. Trademark Disclaimer

3.1 LEGO® is a trademark of the LEGO Group of companies which does not sponsor, authorize, or endorse this platform.

3.2 The platform provides independent MOC (My Own Creation) building instructions created by designers and is not affiliated with or endorsed by the LEGO Group.

3.3 References to LEGO® products are made solely for the purpose of describing compatibility with widely used building brick systems.

3.4 Physical building sets sold through the platform may contain compatible building bricks sourced from independent manufacturers unless explicitly stated otherwise.

4. Refunds and Returns

4.1 Physical MOC Building Sets

4.1.1 To exercise your right of withdrawal, you can use the withdrawal button provided in your account dashboard or contact us via email.

4.1.2 You have a 14-day right of withdrawal. You may inspect the physical goods to establish their nature and functioning. If the goods are handled beyond what is necessary, you may be held liable for their diminished value.

4.1.3 Refunds will include the initial standard delivery costs. If you choose a delivery method more expensive than our standard shipping, we will not refund the supplementary costs.

4.1.4 Under EU and Estonian law, you have a 2-year legal guarantee covering any lack of conformity of the physical goods that existed at the time of delivery. For the first year, the burden of proof lies with the seller.

4.1.5 Refunds for physical goods will be processed without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back or you have supplied evidence of returning them.

4.1.6 The buyer bears the direct cost of returning the physical goods when exercising the 14-day right of withdrawal, unless the item was delivered damaged or defective.

4.1.7 The physical set includes linked digital instructions. If you exercise the 14-day right of withdrawal for the physical set, access to the digital content will be automatically revoked upon return.

4.2 Digital Content from Third-Party Authors

4.2.1 Refunds are provided only if the content does not conform to its description or contains verified defects.

4.2.2 Digital content purchases are otherwise generally non-refundable once access has been granted and the performance has begun, except where required by applicable consumer protection law. This does not affect the consumer’s statutory rights in case of non-conforming digital content.

4.2.3 Upon completion of the transaction, a confirmation email will be sent to your provided contact address. By proceeding, you provide your express consent to receive immediate access to the digital content and acknowledge that you thereby waive your right to a refund or any right of withdrawal once the performance has begun.

4.3 Reporting Issues

• Submit a detailed description of the defect or non-conformity via our support form.

• We will resolve this issue as soon as possible.

• If corrected to satisfaction, no refund is issued.

• If the defect cannot be corrected within a reasonable time, a refund will be granted.

• If the report lacks sufficient information, or the content is verified as conforming, the refund request will be declined if the report is unfounded or the content conforms to the contract.

5. Payment

5.1 Payments are processed via third-party payment providers.

5.2 The platform does not store full payment card details.

6. Payment Disputes and Chargebacks

6.1 If a customer initiates a chargeback or payment dispute with their payment provider without first contacting our support team, we reserve the right to temporarily suspend or restrict access to purchased digital content during the investigation.

6.2 If the chargeback is resolved in favor of the platform, access to the purchased content will be restored.

6.3 If the chargeback is resolved in favor of the customer, access to the digital content will be permanently revoked.

6.4 The platform reserves the right to restrict future purchases from accounts involved in fraudulent or abusive chargeback activity.

7. Abuse Prevention / Fraud

7.1 Users are responsible for maintaining the confidentiality of their account credentials.

7.2 Sharing accounts for the purpose of distributing purchased digital content is strictly prohibited.

7.3 The platform reserves the right to monitor unusual access patterns or excessive viewing activity that may indicate misuse or unauthorized distribution.

7.4 In cases of suspected misuse, the platform may temporarily suspend access to digital content while the matter is investigated.

7.5 Access to digital instructions may be technically restricted or revoked in cases of refund, chargeback, or violation of these Terms.

7.6 In the event of any suspected fraudulent activity related to our store, products, or transactions, we reserve the right to report such matters to the relevant law enforcement and governmental authorities. We may provide these authorities with all necessary information, including personal data, to facilitate a full investigation.

8. Buyer Responsibilities

8.1 Provide a clear and accurate description of non-conformity or defects when requesting refunds for digital content.

8.2 For all physical goods, a standard 14-day return period applies from the date of delivery. During this timeframe, the buyer reserves the right to return the product without being obligated to provide a specific reason.

8.3 Acknowledge that assembly of construction sets or DIY projects using digital instructions is performed at their own risk.

8.3.1 Safety Warning: Building sets contain small parts and are not suitable for children under 3 years old. Adult supervision is recommended.

9. Author Responsibilities

9.1 Respond to verified complaints within 72 hours.

9.2 Correct defects or provide updated PDF/XML content.

9.3 Maintain high-quality standards; repeated failure may lead to warnings, temporary restrictions, or account suspension.

9.4 The platform reserves the right to remove content that violates Terms, quality standards, or intellectual property laws.

10. Intellectual Property

10.1 All digital content, including PDF instructions and XML files, remains the intellectual property of:

• the file author (for “Designer MOC” program)

• the platform (For Physical MOC Building Set with Online Instructions)

10.2 Users are granted a personal, non-commercial license only.

10.3 Redistribution, resale, or sharing of digital content is strictly prohibited.

10.4 Creation of derivative works for commercial purposes is not allowed.

10.5 To the maximum extent permitted by applicable law, the platform shall not be liable for indirect, incidental, or consequential damages.

11. Role of the Platform & Authors

11.1 The platform operates as an online marketplace that allows independent authors to publish and sell digital instructions and related content.

11.2 For digital content created by third-party authors, the platform acts solely as an intermediary providing hosting, payment processing, and distribution services.

11.3 The author of the content remains solely responsible for the accuracy, legality, and intellectual property rights of the materials they publish. Authors represent and warrant that they are the original creators and own the necessary intellectual property rights to the content they upload.

11.4 The platform conducts quality control and reviews all third-party content before publication. However, the platform does not guarantee the completeness, accuracy, or functionality of third-party content and will take reasonable steps to address verified defects or violations when reported.

11.5 If a third-party claims infringement, the platform may temporarily suspend access while investigating. Verified infringements will result in permanent removal and potential account suspension.

11.6 The platform reserves the right to remove or restrict access to any content that violates these Terms, applicable law, or intellectual property rights.

11.7 References to LEGO® products are made solely for compatibility; the platform is not affiliated with, authorized, or endorsed by the LEGO Group.

12. Limitation of Liability

12.1 The platform is not responsible for incorrect assembly, injury, or damage resulting from the consumer's improper use of construction sets or digital instructions. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or defective products as mandated by applicable law.

12.2 We strive to provide high-quality digital content, but acknowledge that minor technical inconsistencies may occasionally occur. In such cases, our liability is limited to bringing the content into conformity as described in Section 4.3 and Section 12.2.1.

12.2.1 We provide continuous support for our digital products throughout the entire lifespan of our platform and guarantee prompt resolution of any identified errors or technical issues.

13. Technical Access Conditions

13.1 PDF instructions will be accessible on all devices and web browsers that support the brickempire.eu platform.

13.2 The platform does not guarantee compatibility with all devices or browsers.

13.3 Access to PDF instructions may be temporarily suspended for maintenance or technical reasons.

13.3.1 We will provide advance notice of any scheduled maintenance that may result in temporary difficulties accessing or viewing digital content on our platform.

13.4 Authors may release updates to digital content. Users who have purchased the content will have access to updated versions.

13.4.1 Older versions may be removed if errors are fixed.

14. Force Majeure

14.1 The platform is not liable for delays, interruptions, or unavailability of services caused by circumstances beyond its reasonable control, including technical failures, network outages, or events of force majeure.

15. Modifications of Terms

15.1 The platform reserves the right to modify these Terms at any time.

15.2 Updated terms become effective upon posting. Users are encouraged to review the Terms regularly.

16. Privacy and Data

16.1 User data is collected and processed in accordance with applicable privacy laws and our Privacy Policy.

16.1.1 Data is used to manage purchases, access to digital content, and customer support.

17. Legal Compliance and Jurisdiction

17.1 These Terms comply with:

• EU Consumer Rights Directive (2011/83/EU)

• Digital Content Directive (2019/770)

• Implemented under Estonian Law

17.2 All disputes arising from purchases or use of the platform shall be governed by the laws of Estonia.

17.3 If a complaint cannot be resolved directly with our support, consumers residing in the EU have the right to submit the dispute to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) via ttja.ee.

18. Contact & Support

18.1 Submit issues using our support form.

18.2 If a physical product is delivered damaged or incomplete, please contact us as soon as possible to resolve the issue.

18.3 Provide as much detail as possible regarding non-conformities or defects.

18.4 Our team coordinates with the author and responds within a reasonable time when applicable.